If you cannot find your order please ensure that you first track your order using either of the following services:


All orders to be delivered within European Union can be tracked using Parcel2Go, otherwise, USPS can be used to track the package. If your order is marked as delivered but it has not arrived. Please contact the shipping service for support on their provided services.


For more information:

  1. What is Whitestone's Return/Refund Policy?
  2. I'd like to return and/or receive a refund.