Warranty Inquiries

I need to file for a warranty.
If you need to replace your Dome Glass please visit the self-service warranty program on our website.  For the sake of consumer protections, no transact...
Tue, 30 Jul, 2019 at 11:30 AM
What is your warranty policy?
Whitestone Dome's warranty policy can be found on our support portal or on our main website. For more information: What is Whitestone's Warran...
Wed, 31 Jul, 2019 at 2:58 PM
How much is the warranty?
There is no membership fee included with the Whitestone Dome Glass warranty. For each warranty replacement there is a service fee that covers the shippi...
Wed, 31 Jul, 2019 at 2:56 PM
How long does it take for approval?
For all warranty operations, please allow for 1-2 business days for proper processing. You can check for any status information by navigating to the registr...
Tue, 30 Jul, 2019 at 11:29 AM
Is my purchase covered under warranty?
A list of currently supported purchase locations are provided below [ LAST UPDATED 7/30/2019 ] Disclaimer: If your order has previously been refunded, your...
Tue, 30 Jul, 2019 at 12:56 PM
What materials do I need to complete my warranty?
Based on where you are in the warranty process, you may be required to provide specific information or files. Attached below is the list of required documen...
Tue, 30 Jul, 2019 at 1:45 PM
Do I need to return my Dome Glass?
If you're filing for a warranty claim, you do not need to return the Dome Glass. Just provide photos of the damaged screen(s) during the warranty claim ...
Tue, 30 Jul, 2019 at 12:25 PM
What is included in the warranty replacement?
Through the warranty, Whitestone Dome provides the same, retail replacement kit at a heavily discounted price. Included in each replacement kit is the f...
Tue, 30 Jul, 2019 at 12:11 PM