Based on where you are in the warranty process, you may be required to provide specific information or files. Attached below is the list of required documentation. Omitting any of the following information could result in a rejection.


Warranty Registration

  1. Your Order Number
  2. Order Information
    • Date of Purchase
    • Purchased Item
    • Total Purchase Cost
  3. A purchase invoice in one of the following formats:
    • .jpg
    • .png
    • .gif
    • .pdf


Replacement Request

  1. Damage Reason
  2. Photos for each damaged Dome Glass in one of the following formats:
    • .jpg
    • .png
    • .gif
    • .pdf
    • .
  3. If the UV Light is damaged a video in one of the following formats:
    • .wmv
    • .mp4
    • .avi
  4. A valid payment method.


For more information:

  1. Why was my registration/replacement request rejected?
  2. My registration was approved, I can't request a replacement?
  3. What is Whitestone's Warranty Policy?