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Knowledge base
Company Policies
Company Policies
4
What is Whitestone's Return/Refund Policy?
What is Whitestone's Shipping Policy?
What is Whitestone's Warranty Policy?
I'd like to Make a Bulk Order and/or Wholesale.
Product Support
Product Inquiries
9
Which phone models do you currently support?
Which case works with my Dome Glass?
What's the difference between the Single-Pack, Two-Pack, and Replacement Kit?
How do I remove my Dome Glass?
Where can I get extra and/or individual parts?
View all 9
Product Issues
5
My item arrived damaged.
I'm experiencing, bubbles/lifting/spider-webbing.
I failed my installation. What is the optimal installation setting? How do I prevent a failed installation?
There's dust around the edges of my Dome Glass
I'd like to return and/or receive a refund.
Warranty Support
Warranty Inquiries
8
I need to file for a warranty.
What is your warranty policy?
How much is the warranty?
How long does it take for approval?
Is my purchase covered under warranty?
View all 8
Warranty Issues
4
Why was my registration/replacement request rejected?
My registration was approved, where is my replacement?
My registration was approved, I can't request a replacement?
I can't log into my warranty account anymore.
Order Support
Order Inquiries
1
I'd like to change or cancel my Whitestone order.
Order Issues
3
I received the wrong item.
Where is my order?
How can I get a discount?
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